Shipping Information

SHIPPING INFORMATION
We begin to fulfill your order when placed, but a prompt call or e-mail gives us enough time to correct any problems before your order leaves.

The following information explains delivery details. Please save this e-mail as a reference.
All deliveries are curbside deliveries; drivers are unable to enter your home. Be prepared to help offload the product from the truck. The individual cartons usually weigh about 35 lbs, but some can weigh up to 55 lbs each. You need to consider accessibility to your street or driveway when choosing the residential delivery alternative, as orders are typically sent by full-size semi trucks. If the delivery truck cannot get to your home, your order will need to be transferred to a smaller truck, if one is available (extra fees may apply, these will be paid directly to the carrier). If a smaller truck is not available, you will be asked to pick up the items at the trucking terminal. Residential delivery fees that have been paid cannot be refunded if this occurs.

PLEASE NOTE: At the time you receive your order, you MUST check for damages and missing items, and note that on the bill of lading. It's a good idea to have a copy of your invoice with you, so you can verify you received all the items ordered. If you ordered more than one molding, please open the tube or carton to make sure all the moldings are present and undamaged before signing. If you do not check the materials yourself, please make certain the person signing for them checks for damaged or missing items. If no damages are noted on the bill of lading, The Floor Warehouse cannot be held responsible for any damages or shortages that occur. Be sure to visit the following link to read our ordering policies:

 

<RETURN POLICY>

 

All returns need a Return Authorization Number.
PLEASE NOTE: Any refused shipments without the consent of The Floor Warehouse will be treated as a return, and will be subjected to all associated costs. Even if there is damage on the order, you MUST note the damage and ACCEPT the order. We will file a damage claim with the shipper and replace or refund the damaged items noted.
All requests for return must be made within 15 days of receiving product.

BEFORE YOU INSTALL THIS MATERIAL, PLEASE VERIFY THE PRODUCT YOU HAVE RECEIVED IS FREE OF IRREGULARITIES BY CHECKING THE FOLLOWING:

IS THE PRODUCT WHAT YOU ORDERED AS TO THE SIZE, PROFILE, COLOR, AND QUANTITY?

ARE THERE ANY FINISHING ERRORS SUCH AS SURFACE FINISH, BLOTCHES, ABNORMAL COLOR VARIATION, ETC?

NOTE: SHOULD YOU NOTICE THESE OR ANY OTHER IRREGULARITIES TO THIS PRODUCT AFTER OPENING 1 TO 2 BOXES, DO NOT INSTALL THE MATERIAL. PLEASE CONTACT US RIGHT AWAY. IF YOU CONTINUE TO OPEN MORE THAN TWO BOXES WITHOUT CONTACTING US FIRST, WE CANNOT BE RESPONSIBLE FOR REPLACING THE OPENED BOXES.

ACCEPTANCE: This product is made according to the highest standards of quality. However, should any material not meet your needs, we must be advised Before installation. Otherwise, we will not be able to accept responsibility.
Should you have any questions or concerns, please contact us immediately for a timely resolution. Thank you much for choosing The Floor Warehouse, the online flooring store!