PF Solid Hardwood Flooring Warranty Information

The Floor Warehouse (TFW) sells exceptionally high quality products and is proud to warrant to the original purchaser of our Pre-finished Solid Hardwood Flooring against any defects caused during manufacturing. This warranty includes manufacturing defects caused during, grading, staining, and finish coating.

 

*Defects or damage caused by improper transportation, storage, installation, or any other cause, is not covered.

 

TFW also warrants to the original purchaser that the surface finish UV Cured Aluminum-Oxide on its Pre-finished Floors will not wear through from the date of purchase, when used under normal residential traffic conditions and use, and as long as you follow all the preventative and regular maintenance instructions provided with your purchase.

 

*Please note that this warranty does not cover indentations, scratches, and naturally occurring wood fiber discoloration. This warranty does not cover damages caused by spills, accidents, negligence, misuse, abuse, water, sand, or other extreme environmental conditions. Failure to follow all manufacturer's written installation instructions, poor workmanship by installer, improper maintenance, insufficient protection, misuse or improper alterations of the original products, or use of floor care products other than those specifically authorized for use on TFW Pre-finished Floors, may damage your floor and may void this warranty. To the extent that this limited warranty applies, TFW agrees to repair or replace at its sole option, products sold to and still owned by the original purchaser. This is the only remedy available under this limited warranty. TFW will not be responsible for any incidental or consequential damages resulting from the purchase, use, or installation of its pre-finished Hardwood Floor products. To find out more about TFW's Residential Warranty, or to obtain assistance with a problem, please contact the TheFloorwarehouse.com Hardwood Factory Direct Store where the original purchase was made, or call 1-800-717-0441.

 

*Quality variation or error that does not exceed 5% industry standard is not considered a factory defect. For additional information contact your TFW Factory Direct Store or call 1-800-717-0441. TFW Pre-finished Hardwood Floors are manufactured with the highest quality standards and in accordance with strict industry standards. These standards permit a defect tolerance not to exceed 5%. The defects may be of a manufacturing or a natural type. Prior to installation, the owner/installer must determine that the job site and all subsurfaces meet all requirements specified in the installation instructions. In addition, the owner/installer has the responsibility to make the final inspection as to grade, manufacture, and finish of any TFW Pre-finished Hardwood Floor. Once a board has been nailed, it is deemed accepted by the owner/installer, and he/she expressly waives any claims pertaining to the grade, manufacture or finish of the products. Knowing that hardwood floors have natural variations, and that industry standards allow for 5% defect, the installer must be responsible for relocating in hidden places, cutting out or not installing pieces with unacceptable defects whatever the cause. The use of stain, touch-up pen or filler stick for correction during installation should be accepted as normal procedure. When TFW Pre-finished Hardwood Floor is ordered, not less than 5% must be added to the actual square footage needed as allowance for cutting waste. Should an individual piece be in question as to grade, manufacture or finish, and if the installer is not able to relocate it unseen or cut off its glaring defect, the installer should not use that piece. If he/she does, TFW liability is limited to replacement of defective material only in excess of 5% (excluding the cutting allowance). TFW denies any responsibility for judgment errors and/or for poor installation quality of its product. TFW will not pay any installation or labor costs.